Koala Insulation of Albuquerque and Santa Fe

Very happy with Koala insultion. Easy to schedule. Estimator was prompt, friendly and did a good job problem solving and discussing our options. Our house is old with a flat roof and was difficult for the team to access, but they got it done quickly and without making a mess. They also helped file the rebate paperwork. Overally we are very pleased with the insulation and the experience with Koala.

Great experience all around! In May, I converted from evaporative cooling to refrigerated air. Downstairs felt great, but upstairs was very disappointing as it didn't feel much better than my evaporative cooler. After a variety of tweaks that really didn't put a dent in it, I felt like this was my last chance. Koala was the only one of the three insulation companies I contacted that would even show up given no access into my attic. Mark answered my questions, provided options, and estimates. I was able to get a rough price estimate over the phone from another company and it proved Koala's pricing was fair. Aside from the local office having great ratings, I glanced at reviews for about 20 other Koala offices in surrounding states and could see Koala is very reputable in the southwest. Mark indicated the price would be adjusted based on the actual work done, which he did decrease the price by several hundred dollars as there was already more insulation in the attic than expected. Mark was willing to answer my follow up questions and do extras in my attic if feasible, which was amazing customer service considering the competition wouldn't step foot on site until the attic was already accessible. I had an attic access created, fiberglass insulation blown in, and an attic fan installed in early August during a sunny 100 degree heat wave. The attached image shows my house well above its set point of 72 degrees every afternoon into the night, until the day these improvements were made. My upstairs now maintains its set point of 72 even on a sunny 100 degree day! Thank you Mark and the rest of the Koala team!

Danny and John showed up right on time and were super professional and friendly. They walked me through what they were doing, showed me before and after pictures, and made sure everything looked perfect before leaving. Great experience from start to finish — I’d definitely recommend them to anyone needing insulation work!