Meritage Homes of California

Our experience with the sales staff was mixed. Our original sales person was okay but our final sales lady, Jennifer, was great. She helped us get the house we wanted and is still helpful when we need her today. The service and maintenance department leaves something to be desired. That adventure started when they rushed finishing our home so our move in could fall into the current month. The house was not ready and though we purchased a brand new home, it was not in the perfect condition I expected. Additional issues have been construction debris not being cleared from gutters after build. We were told that at our one year walk through anything we needed repaired would be done. This was not true, touch ups and recaulking were not completed as promised. Our biggest issue that is still not resolved is a plumbing issue where the PVC in front of the house became detached. It did not crack or break from outside force, it literally separated which would be nearly impossible had the pipe been properly glued and attached during the build. The head of maintenance advised us to have a plumber out to repair as he couldn't reach the original plumbers. Once work had been completed, we were essentially ghosted by him. We took our issues to the Customer Service Manager after months of waiting and he is now trying to low ball our reimbursement. We are out $4,500+ for a mistake made during the build of our home. Buyer beware. Get an underground plumbing addition to your homeowners warranty because the builder is not interested once you purchase!

This home builder is horrible. We and our whole development, have had nothing but problems. Many buyers from the Vanden Ranch development have started legal action and the homes are subpar quality. Half of us didn’t even pass initial inspections from the county and VA appraisers. Please research before considering this home-builder.