Ferguson

I'm so glad I found this place. I needed a couple HVAC items and was able to buy them here. Rocco and Javier went above and beyond to help me choose the right items. Highly recommend and much appreciated!

Purchased a vanity online. Good experience. It went on sale for Black Friday, after ordering and before receiving, I requested a credit for the difference. The original representative said his supervisors wanted me to return and repurchase for the credit, which was ridiculous. All I wanted was to get a paper transaction for the difference. Why would a company wanted to pay a shipper to pick up and return, then reorder (a non-stocked) item, then have it reshipped and redelivered…..a little bit absurd and costly for Furguson. I finally was able to get a customer service rep Joseph Schlesser to help. He was able to take charge and get the paper credit. He was able get me the large differential for the sale price credited to my credit card. One and done Thanks Joseph, for a newer representative, you handled the issue like a seasoned pro.

I’ve had the pleasure of working with one of Ferguson’s top sales representatives, Joseph Schessler. He has been extremely helpful in answering all of my questions regarding materials and my online Ferguson account. Ferguson is truly fortunate to have a representative like Joseph on their team. His professionalism and dedication make a real difference. I’ve saved his contact information and will continue to reach out to him for any future questions or concerns.