Crawl Space Ninja

I could not be more pleased with the crawl space encapsulation and great service I received from Crawl Space Ninja. Adam and his team are professional, dependable, and top-notch Superstars in my book. Michael Church left a favorable and lasting impression when he installed a radiant barrier and fixed some attic issues for me about 15 years ago, which made contacting Crawl Space Ninja an easy decision for me when I suspected that I had problems in my crawlspace. As a realtor who encounters musty odors, moisture, and mold in crawl spaces frequently, I was terribly upset to realize that I had issues in my own home. Having worked with Michael previously, I was 100% confident that his company could resolve my problems and I was not disappointed. Adam and his team did a fantastic job. My crawlspace is now clean and dry and the peace of mind I now have is priceless.

This review involves a totality of my experience with Crawlspace Ninja. Last year (approx 1 year ago) we contacted Crawl Space Ninja for an estimate, as when we moved in, we discovered mold in the crawl space. They came out for the estimate and provided a quote. The downside is they had a miss in the quote since our house's foundation has a center split, which required two pumps, which added the cost of one more pump than the original quote. Kinda a bummer, but misses like this do happen. They provide the ability to finance through monthly payments, and we put enough down to have a 0% interest loan for the process. They got it installed within 3 days if I recall correctly. I can now actually go into my crawl space for turning on and off my home's water quite comfortably (better than crawling in dirt)! I forgot the guy's name that oversaw the install and installed a new door for the crawl space about a year ago, but he did a phenomenal job. Next up, shout out to *Milly* for always being super helpful and responsive for calling me back and scheduling, and for keeping us updated through the process. Finally, another shout-out to *Kyle* who came this last week for an annual inspection. I noticed the dehumidifier had an error code and called them out to check it out and just inspect the space. Kyle identified a defect in the dehu, got me on their schedule for a replacement, and had them out the next day to replace the dehumidifier. It was within warranty and was replaced without any hassle. So far my experience with Crawl Space Ninja has been excellent. They are a bit more expensive than the competitors that we saw when shopping around, but I have no regrets choosing them and would make the same decision again if I could go back.

I had a fantastic experience with Crawl Space Ninja, thanks to Caden and his customer service support partner Melissa. They recently assisted me with an estimate for mold remediation in the crawl space of my home, and I was truly impressed with their professionalism and attention to detail. Caden’s industry knowledge was evident from the start — he carefully assessed my situation, explained the findings in a way that was easy to understand, and provided recommendations that were tailored specifically to my home’s needs. Melissa was equally outstanding, offering excellent customer service support and making sure I had all the information I needed throughout the process. What stood out most was the genuine care they both showed for my specific situation, combined with a cost-effective approach that made me feel confident I was getting the best value. Crawl Space Ninja is clearly committed to quality and customer satisfaction, and Caden and Melissa exemplify that commitment. I highly recommend Crawl Space Ninja to anyone in Knoxville needing mold remediation, moisture control, or crawl space encapsulation services. Ask for Caden and Melissa — they are a great team!